Oscar is fast, reliable and easy to use. It's without a doubt, the best IT decision I've ever made!
Q: What is the minimum contract period?
A: There is no minimum contract. We issue monthly invoices and you can cancel at any time with only one month's notice.
Q: Is there a free trial?
A: We are happy to demonstrate Oscar free of charge and if after 1 month you decide not to continue we will issue a full refund of your first month.
Q: How is my data protected?
A: All data in Oscar is backed up every 15 minutes to a separate location. Passwords are stored in encrypted form and system access is via encrypted SSL. This level of security and protection is far higher than the majority of CRM applications that are held on customer premises.
Q: Can I take my own backup of my customer data?
A: Your customer data can be extracted whenever, and however often you choose. It is sent into a csv file that can be opened in any spreadsheet application or database program. This is purely for your convenience and not necessary as a backup since we take backups of your data automatically every 15 minutes.
CRM stands for Customer Relationship Management. CRM Software like Oscar will provide a centralised location for your customer contact information and integrates processes like quotes, orders, invoicing and can even integrate accounts.
Good CRM applications allow you to set reminders of key events, such as callbacks needed for quotes or prospect sales. You can also keep track of appointments and produce professionally branded documents at the click of a button.
Oscar goes one step further and allows you the option to manage contracts, maintain stock, manage events and create complex multi-line products.
Web based CRM like Oscar, is accessed via a web browser and doesn't require you to load any special software onto your computers. All the data is held on secure servers that are backed up and protected by professionals.
There are many advantages to this type of web based CRM software. Firstly, you don't have to purchase and maintain expensive server equipment in order to share a CRM application across your workforce.
Secondly, you are able to access your business data securely from anywhere in the world!
Thirdly, there is no need for a big up front investment in the CRM software, as with Oscar you can pay monthly for using the service and get all updates included!
Without quality CRM software you are going to lose customers and money. If you forget to follow-up a sales call that you made last week, or a quote that you issued a few days ago...your competitors won't.
If your staff pickup calls and aren't able to quickly identify customer information and conversation history...your customer will go elsewhere.
Service that was acceptable a few years ago will no longer be tolerated by your customers as CRM software makes it possible to keep in regular contact with both buying customers and prospects without the need for memory.
Customers expect to be able to contact you about a quote and have you bring up the information and deal with their question or order. Being told “I'm sorry but John who dealt with your quote isn't in the office and nobody else here know's what he's agreed ” will not cut the mustard.
© copyright All rights to Oscar are the property of Boxer Enterprises Ltd. Bordesley Hall, The Holloway, Alvechurch, Birmingham, West Midlands, B48 7QA. Incorporated in England and Wales, Company Number 5028079